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A manager's guide to difficult conversations

A manager's guide to difficult conversations

Difficult conversations are an unavoidable part of every manager's role—but avoiding them can lead to serious consequences. This course teaches you how to navigate challenging conversations with confidence and clarity. Learn to recognize when it’s time to talk, how to set the right tone, and use a conversation blueprint to stay focused and in control. Improve outcomes, strengthen relationships, and lead with greater impact.
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Responsible Nerene Grobler
Last Update 07/08/2025
Completion Time 50 minutes
Members 11
Intermediate
    • 1. Understanding and overcoming communication barriers
    • 2. Difficult conversations are part of a manager's job
    • 3. Avoid these common mistakes
    • 4. Mindsets that expand conflict competency
    • 5. VIDEO 1: Building strategic communication skills
    • 5. VIDEO 2: Building strategic communication skills
    • 6. Making tough calls.mp4
    • Course Quiz
      10 xp